FAQ's
Frequently asked questions to Retail Design.
Q: Do you make mannequins?
A: Unfortunately we do not manufacture or produce mannequins or visual merchandising equipment; however we do have access to a vast array of suppliers that we enlist to make sure we meet your needs
Q: Do you manufacture slat wall?
A: We do not manufacture slat wall, how ever we can supply slat wall and install it with in our services
Q: What is a CDM co-ordinators role (was planning supervisor pre 2007)?
A: The CDM co-ordinator (planning supervisor) is a creation of the Regulations. His principal role is to ensure that everyone else is carrying out their duties under the regulations, and advise accordingly. He may also actually carry out some of the duties. He must be competent under the regulations, and have the resources to carry out his duties.
Q: What is Retail Design?
A: Retail Design is a full project management and shopfitting service company, offering services including, Project management, Design, Electrical; Installations and many more, for more information please use the navigation menu.
Q: where is Retail Design?
A: Retail Design is based in Northampton, Northamptonshire. The full address is. Millbrook close, St James Mill Business Park, Northampton, Northamptonshire, NN5 5JW.
Q: Do you do Air conditioning?
A: We can supply and install all types of Air conditioning services nationwide
Q: What type of electrical installations do you do?
A: We offer a full range of electrical services please use the navigation menu for a better list services. These include lighting, fire alarms, security and emergency lighting
Q: What is DES?
A: DES or DES UK Maintenance is the electrical division to Retail Design, it specialises in the on going maintenance for retail stores from electrical services to general building maintenance. For All maintenance enquiries please call 0845 055 1988
Q: Where is DES?
A: DES is based in Northampton, Northamptonshire. The full address is. Millbrook close, St James Mill Business Park, Northampton, Northamptonshire, NN5 5JW. For All maintenance enquiries
please call 0845 055 1988
Q: Are your maintenance contractors vetted to ensure they are doing a good job. As I don’t want a person turning up at my store who has had a bad reputation or does a poor job?
A: All of our sub contractors are members of an approved body and we also take time in periodically visiting our sub contractors to verify their working practices. We also provide you with the opportunity to rate our work and if you are not happy for any reason a member of our team will call you discuss your grievance.
Q: What are your prices like?
A: Our prices are among the most competitive in the market, and added to this the fact we are committed to excellent customer service, coming together with DES (UK) Maintenance your joining a winning team.
Q: Can you deliver consistently?
A: Yes we have a massive database of contractors and sub-contractors that cover the whole of the UK and Ireland. This enables us to not only attend promptly to maintenance issues but also to give you a rapid response to your emergency maintenance issues.
Q: Can you ensure we are compliant?
A: Yes we provide a database that your company can access so that when the time is needed you can easily access your certificates. We can also give you a servicing schedule that you can also access at any time. This will enable you to have up to the minute information on all your maintenance issues.
Q: Can you save me money?
A: Yes working with us as your maintenance partner, we can substantially save you money. This is due to us taking over your maintenance issues therefore freeing your time for more important issues so you can grow your business more effectively. We also offer excellent call out rates and excellent hourly rate for all work carried out.
Q: Environmental Impact?
A: We are committed to reducing carbon emissions and try to offer you our client the best package available not only for today but for the future as well. Added to this is our commitment to the new European legislation of the Waste of Electrical & Electronic Equipment (WEEE) regulations, where we unsure that your old equipment is properly disposed of in an environmentally friendly manner.
Q: So why DES (UK) Maintenance?
A: We have designed a bespoke database system that enables you to have peace of mind no matter happens. We offer a host of services that will enable you to not worry about your maintenance issues and to do what you do best, grow your business. We have an excellent customer service record with our feedback from client 99% rating us at least 4 out of 5, with 90% rating us 5 out of 5.
Q: Are you up to date with shopping centre environment regulations?
A: Yes! Our company has policies that keep Retail design up to date with all current regulation / legislation changes.
Q: Do you maintain / install fire alarms and security systems?
A: We do indeed maintain / install fire alarms and security systems; we can also carry out all relevant annual checks and certify the systems already in place.
Q: Do you use environmentally friendly products?
A: We have suppliers that allow us to offer environmentally friendly products to the client, along with trained professional to insure correct installation and use of these products.
Q: What is an O/M Manual?
A: An O/M manual is the (Operations Manual) for your store. Retail design will produce these and the end of any project or shop-fit. The manual will have detail information for continued maintenance and service or your store. From technical information about the installed Air conditioning system to the type of luminaries installed.
please call 0845 055 1988